Delete your account & data

1. Which account you have

LoopIn has two apps, and they hold different things. Find yours below — the steps and the data are not the same.

2. Delete it yourself, in the app

This is the fastest route and it needs nothing from us.

LoopIn Tracker

1. Open the app and go to the Account tab.
2. Tap Delete my account at the bottom of the screen.
3. Read what will be removed, then confirm.

LoopIn club app

1. Sign in to Command Centre with your own account.
2. Scroll to the bottom of the list and tap Delete my account.
3. Confirm. This removes your sign-in for that club.

3. If you cannot get into the app

If you have already uninstalled the app, lost access to your sign-in, or would simply rather we did it:

1. Email support@loopin.nz from the address your account uses.
2. Use the subject line “Account and data deletion request”.
3. Tell us which app it is, and — for the club app — which club, so we can find the right record.

We may ask you to confirm your identity first. An account that anyone could delete by naming an address is an account anyone could delete.

4. What happens, and when

Your request takes effect immediately, but the erasure does not. Your account is scheduled for deletion and everything is erased 30 days later.

Your account keeps working normally during that period. For LoopIn Tracker that includes SOS alerts to your emergency contacts, which we do not switch off early.

If you write to us instead of using the app, we will acknowledge your request within 20 working days, as the New Zealand Privacy Act 2020 requires, and the same 30-day window applies from the point we action it.

5. What gets deleted

LoopIn Tracker

• Your account and sign-in
• Your emergency contacts, and your SOS history
• All location history for your trackers. This matters if the hardware is ever resold or passed on — the next owner must not be able to see where you have been
• Your trackers are unlinked, so the hardware can be set up again by you or by someone else
• Your plan stops renewing. You keep it until the end of the period you have already paid for, and it is restored if you cancel the deletion

LoopIn club app

• Your sign-in for that club, and the access that came with it

Deleting your sign-in at one club does not affect a sign-in you hold at another. Each is a separate account you joined separately.

6. What is not deleted, and why

A membership record is held by your club, not by us on your behalf, and several people at a club can share one email address — a parent’s address commonly sits on their children’s records. Matching records by address would erase the wrong person. So we do not touch them automatically.

To have your membership record erased, ask your club’s administrator. They have a tool built for exactly this, which strips your personal details while leaving the club’s attendance history intact and anonymous. If your club will not act on it, contact us and we will help.

We may also keep, after your account is gone:

• Financial and transaction records, where the law requires us to hold them
• Anonymised records that no longer identify you — for example, that a session happened and how many people attended
• Information needed to resolve a dispute, prevent fraud, or enforce our terms

Anything we retain is kept only as long as necessary and handled under our Privacy Policy.

7. If you run a club

If you are the club’s owner — the person whose email address the club was registered under — your account and the club are the same thing. Deleting it would take the club and every member’s data with it, so the app will not let you do it with a single tap.

Email support@loopin.nz and we will confirm what closing the club means, who it affects, and what your members are entitled to first. If you want to leave but the club is carrying on, tell us and we will transfer ownership instead.

8. Contact us

For anything about deleting your account or data: